Client Whisperer
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Privacy Policy

Last Updated: April 22, 2025

1. Introduction

At Client Whisperer, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Account information (name, email address, password)
  • Profile information (job title, company, profile picture)
  • Billing information (payment method details, billing address)
  • User content (notes, messages, client information)
  • Communication preferences

2.2 Client Information

When you use our Service to manage client relationships, we collect information about your clients that you provide, including:

  • Contact information (names, email addresses, phone numbers)
  • Company details
  • Communication history
  • Notes and interaction records

2.3 Automatically Collected Information

When you access or use our Service, we automatically collect certain information, including:

  • Log data (IP address, browser type, pages visited, time spent)
  • Device information (hardware model, operating system)
  • Usage information (features used, actions taken)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process transactions and manage your account
  • Send you technical notices, updates, and administrative messages
  • Respond to your comments, questions, and customer service requests
  • Develop new products, services, and features
  • Analyze how you use the Service to improve user experience
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Protect the rights and property of Client Whisperer and others

4. AI Processing and Data Analysis

Our Service includes AI-powered features that analyze client communications and provide suggestions. This involves:

  • Processing email content and communication history to generate insights
  • Analyzing client interaction patterns to suggest optimal follow-up times
  • Using natural language processing to detect sentiment and communication preferences
  • Creating personalized communication suggestions based on historical data

We implement technical safeguards to protect the privacy and security of data processed by our AI systems.

4.1 Google Workspace API Data Usage

We do not use Google Workspace APIs (including Gmail API) to develop, improve, or train generalized artificial intelligence (AI) and/or machine learning (ML) models. Data obtained through Google Workspace APIs is only used to provide specific functionality within our application for your benefit, such as:

  • Retrieving emails from your Gmail account to create client interaction records
  • Analyzing specific client communications to provide personalized insights
  • Generating summaries and sentiment analysis of individual client emails

Any AI processing of data from Google Workspace APIs is limited to providing the specific services you request and is not used to train or improve generalized AI models. Your data remains private and is only used for your specific account and purposes.

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 With Your Consent

We may share your information when you direct us to do so.

5.2 With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.

5.3 For Legal Reasons

We may share information if we believe it is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Enforce our Terms of Service
  • Detect, prevent, or address fraud, security, or technical issues
  • Protect against harm to the rights, property, or safety of Client Whisperer, our users, or the public

5.4 Business Transfers

We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When we no longer need to use your information, we will take steps to securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing, correcting, or deleting your personal information
  • Withdrawing your consent
  • Objecting to or restricting certain processing activities
  • Requesting portability of your personal information
  • Lodging a complaint with a data protection authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection in the countries in which we process it.

10. Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at hello@clientwhisperer.app or visit our Contact page.